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No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
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Ma connexion Internet
Solution officielle
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
ProblĂšme
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Mon installation Internet
Hello, A meeting should take place between our technical department and the person at SHAPE who's in charge of the access to the location so we may work on our line properly.Until then, I'm afraid there will be several outtages.
No internet at home AGAIN
No internet at home and no answer from Voo. A few days ago, we were 10 days without internet. Yesterday a new general problem and, of course, no internet again. Will we be without internet ten days or even more? Maybe this time the record will be broke. Please, I need to know what is the problem. So
ProblĂšme
We are sincerely sorry for the situation.It is a breakdown at the energy level (ORES) For more information do not hesitate to contact them.As soon as we have the green light, our services will be available again.Thank you for your patience and unders
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?Â
ProblĂšme
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No signal and no technical visit
Dear support, My modem turns on but it doesnât connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at ChaussĂ©e d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
ProblĂšme
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Mon installation Internet
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Resiliation
Hello we are trying to call the number provided by VOO to terminate our contract as we will leave the country, but we are just waiting forever with the recorded message and nobody ever picks up. We have been trying the last three days and each time we have been on the line for over 30 minutes. Can y
ProblĂšme
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Discussion dédié au déménagement
Hello @VenkatChandrasekaran , I invite you to go to the link below, you will find the procedure there;) https://assistance.voo.be/fr/support/administratif/abonnement/je-suis-deja-client-voo/modification-d-abonnement/ceder-un-abonnement/changer-l
Change subscription
Hi, I would like to change the subscription from my name to my wife's name. What is the procedure? Thanks, Venkat
Question
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Wifi not turning on(Technicolor modem)
Yesterday around 1400 my wifi stopped working on my Technicolor modem. I have restarted the modem several times. It always has a stable @ light, but the wifi won't turn on. I followed the steps in the guide to turn on the wifi, hold the button for 10 seconds. But when I touch or h
ProblĂšme
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Ma connexion Internet
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recordings under vootv + with pc?
I am the only one who has this when I go to recordings with my pc's browser (i tried on 2 pc and different browsers): - in recorded I have a whole list of programmed AND recorded AND even everything that I deleted with the sound box still there. For everything there is only the option to delete, it
Question
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VOO TV +
Hi, I can connect the page but then I choose the option "Je suis cliënt VOO" Then I get the telenet page. When I try to login with my username and pasword I come back to the Voo page. Telenet page : where I fill in my user ID and pasword. (and ac
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question
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technicolor tc7210 admin features
Hi How do I see the browsing history of my Technicolor TC7210 router? Is it possible to log into the admin panel of the Technicolor router independent of VOO, or are these the same admin panels?
Question
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Mes objets connectés
Hi there, Thank you. I haven't received the equipment return letter or email. Can I return the equipment to the store directly or do I need to wait for the document? I will be leaving Belgium in 6 days so I will need to return it as soon as pos
Cancellation
Hi, I've requested a cancellation of my internet subscription but I never received a confirmation letter or email (customer number: 0022140726). The cancellation date I've requested (31st of October 2021) has now passed and the internet connection is still working. I would like to know if the
ProblĂšme
Hello @Zheiden, Was it during the first intervention or the second?I can't find a note about this on these.
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une piÚce. Comment puis-je déclarer et réclamer les dommages ?
ProblĂšme
The Service Provides Services Provided by the Company to the United States and to the United States, where applicable, and to the Customer and to the Customer.
Connexion limitée pour retard de paiement
Bonsoir je n'arrive plus à me connecter ni à regarder ma télé j'ai payer ma facture hier es ce normal ?
Question
That's strange, as I told you by private message, it wasn't mentioned. I added it. I saw that the cancellation is already programmed for the internet and the television. I will make the cancellation for the mobile at the end of the month đ
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
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return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
Question
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Mon installation Internet
Hi @theo2007, Yes, that's probably the problem here. The discount is always the discount who was in place at the order date. If @Nita wanted a new discount or new conditions, the best would have been to cancell the first order and make another o
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
ProblĂšme
HelloWhat cable are you talking about? If you have a decoder « evasion »  you will not receive the channels directly via the coaxial cable on your tv . The channels are encrypted. An hdmi cable must be installed between the decoder and the
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
ProblĂšme
Solution officielle
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une piÚce. Comment puis-je déclarer et réclamer les dommages ?
ProblĂšme
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Discussion dédié au déménagement
@jeraabu_88 , Hi, First of all, you should delete your customer number from your message. It is a private information that should not be disclosed and it should only appear in your profile. To edit your message, clic on the three dots on the uppe
theo2007
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il y a 2 ans
 vers la conversation :Â
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Want to Cancel my Registration
My Installation is scheduled on 8th August 2022. But I changed my mind and don't want to continue with the installation. Tried many times to call customer support but couldn't connect. Could you please cancel my appointment on August 8th? Thanks in Advance.
ProblĂšme